Privacy policy
At Longlix, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or make a purchase.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following personal information:
- Name
- Billing and shipping address
- Email address
- Phone number
- Payment information (processed securely by our payment providers)
- Order history
- IP address
- Browser type and device information
- Website usage data collected through cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Provide customer support
- Send order confirmations and shipping updates
- Process payments securely
- Improve our website, products, and services
- Prevent fraud and unauthorized transactions
- Comply with legal obligations
- Send promotional communications where you have provided your consent
3. Legal Basis for Processing (UK GDPR)
Under the UK General Data Protection Regulation (UK GDPR), we process your personal information based on:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your consent, where required
4. Sharing Your Information
We may share your information only with trusted third parties, including:
- Payment processors
- Shipping and delivery providers
- Website hosting providers
- Analytics and marketing service providers
- Government authorities where required by law
We do not sell, rent, or trade your personal information.
5. Data Retention
We retain your personal information only for as long as necessary to:
- Fulfil your orders
- Meet legal, tax, and accounting obligations
- Resolve disputes
- Enforce our legal agreements
When your information is no longer required, it will be securely deleted or anonymised.
6. Your Rights
Under UK data protection law, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your personal data
- Restrict processing
- Object to certain processing
- Request data portability
- Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details below.
7. Cookies
Our website uses cookies and similar technologies to:
- Ensure proper website functionality
- Improve website performance
- Remember your preferences
- Analyse website traffic
- Support marketing activities where applicable
You can manage or disable cookies through your browser settings.
8. Data Security
We use appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of internet transmission or electronic storage is completely secure.
9. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
We encourage you to review the privacy policies of any third-party websites you visit.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements. Any updates will be posted on this page with the revised effective date.
11. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Longlix
834 Kingstanding Rd
Kingstanding
Birmingham B44 9RT
United Kingdom
Email: Contact@longlix.shop
Phone: +44 121 661 1956
Contact Page: https://longlix.shop/pages/contact