Refund policy

At Longlix, your satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging.
Proof of purchase (such as your order confirmation or receipt) is required.

Free Return Shipping

We offer free return shipping on all eligible returns within the United Kingdom.

There are no restocking fees, so returning eligible items will not incur any additional charges.

Non-Returnable Items

The following items cannot be returned:

Final sale items
Products clearly marked as non-returnable

How to Start a Return

To request a return, please contact our customer support team:

Email: Contact@longlix.shop
Phone: +44 121 661 1956
Contact Page: https://longlix.shop/pages/contact

Once your return request has been approved, we will provide detailed instructions on how to return your item.

Refund Process

After we receive and inspect your returned item, we will notify you of the outcome.

If your refund is approved:

Your refund will be issued to your original payment method.
Refunds are typically completed within 5–10 business days, depending on your bank or payment provider.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the item and packaging

We will arrange a replacement or refund where appropriate.

Exchanges

If you would like a different item, we recommend returning your original purchase for a refund and placing a new order.

Consumer Rights

Nothing in this Return & Refund Policy affects your statutory rights under applicable UK consumer protection laws, including your rights under the Consumer Rights Act 2015.

Contact Information

Longlix
834 Kingstanding Rd
Kingstanding
Birmingham B44 9RT
United Kingdom