Shipping policy

Thank you for shopping with Longlix. We are committed to delivering your orders quickly, securely, and reliably throughout the United Kingdom.

Order Processing

  • Handling Time: 1–2 business days
  • Orders are processed Monday to Friday, excluding public holidays.
  • Orders placed after business hours, on weekends, or public holidays will be processed on the next business day.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

Delivery Time

  • Estimated Delivery Time: 3–4 business days

Delivery times are estimates and may vary due to courier delays, severe weather, public holidays, or other unforeseen circumstances beyond our control.

Shipping Costs

We offer free standard shipping on all orders within the United Kingdom unless otherwise stated at checkout.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking details (where available), allowing you to monitor your shipment.

If you have not received your tracking information, please contact our customer support team.

Shipping Address

Please ensure that your shipping address is accurate and complete before placing your order.

Longlix is not responsible for delays or failed deliveries resulting from incorrect or incomplete address information provided by the customer.

Delayed or Lost Orders

If your order has not arrived within the estimated delivery timeframe, please contact us. We will work with the shipping carrier to investigate and resolve the issue as quickly as possible.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please notify us within 48 hours of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the damaged or incorrect item and its packaging

We will assess the issue and arrange a replacement or refund where appropriate.

Returns

We offer:

  • 30-day return window
  • Free return shipping
  • No restocking fees

Final sale items and products marked as non-returnable cannot be returned.

Please refer to our Return & Refund Policy for complete details.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Longlix
834 Kingstanding Rd
Kingstanding
Birmingham B44 9RT
United Kingdom

Email: Contact@longlix.shop
Phone: +44 121 661 1956
Contact Page: https://longlix.shop/pages/contact